Privacy Policy
This policy was last updated and posted in January 2013. It governs the privacy policy
of our Website, www.funeralone.com, as owned and operated by Hello
Innovation, LLC (Hello Innovation).
Definitions
"Non-Personal Information" is information that is in no way personally identifiable and
that is obtained automatically through your simple use of our Website with a web
browser.
"Personally Identifiable Information" is non-public information that is personally
identifiable and obtained in connection with providing a product or service to you. It
may include information such as your name, address, phone number, and other related
information you provide to us.
Our Commitment to Your Privacy
This Privacy Policy tells you what Personally Identifiable Information we may collect
from you, how we may share this information, and how you can limit our sharing of your
information.
Hello Innovation is committed to the security and privacy of all our clients. We take
your privacy seriously, and we will work with you to ensure that you have an enjoyable
shopping experience, but that you do so in a safe and secure online environment.
Hello Innovation and its affiliates are committed to respecting your privacy and
recognize the need for appropriate protection and management of your Personally
Identifiable Information you share with us.
As a part of our commitment to your privacy, we support and adhere to the guidelines and
practices adopted by the Direct Marketing Association Privacy Promise to consumers.
Accordingly, we have agreed to (1) provide customers with notice of their ability to opt
out of information exchanges with other marketers; (2) honor customer requests not to
have their information transferred to others for marketing purposes; and (3) accept and
honor customer requests not to receive solicitations from any of our brands.
Links to Other Websites
Our Website may contain links to other websites that are not under our direct control.
These websites may have their own policies regarding privacy. We have no control of or
responsibility for linked websites and provide these links solely for the convenience
and information of our visitors. You access such linked websites at your own risk. These
websites are not subject to this Privacy Policy. You should check the privacy policies,
if any, of those individual websites to see how the operators of those third-party
websites will utilize your personal information. In addition, these websites may contain
a link to websites of our affiliates. The websites of our affiliates are not subject to
this Privacy Policy, and you should check their individual privacy policies to see how
the operators of such websites will utilize your personal information.
What Information We May Collect
Generally, our customers and investors can visit our Website without providing or
revealing any personal or Personally Identifiable Information. We receive and store
certain types of information whenever visitors interact with our Website. We may track
the Internet domain address from which our visitors visit our Website and analyze this
data for trends and statistics. Unless a visitor to our Website voluntarily provides
Personally Identifiable Information to us, each individual customer remains anonymous.
We receive and may store certain Personally Identifiable Information that our visitors
enter when visiting our website or provide to us in other ways. For instance, we collect
the information you provide to us when you place an order, register with us, send an
email or call us, enter a sweepstakes or contest, subscribe to a service, enroll in a
club, request to receive a catalog, or participate in a promotion. This information may
include your name, shipping/billing address, telephone number, email address, credit
card information, product purchases, birth date, gender, occupation, personal interests,
and other similar personal or preference data that you provide to us. It may also
include information you submit about other people such as the name and address of a gift
recipient. Whether or not you provide such information to us is completely your own
choice.
How We Use Your Information
We use the personal and/or Personally Identifiable Information you provide for our
internal purposes, such as confirming and tracking your order, analyzing trends and
statistics, informing you of our new products (including products of our affiliates),
services and offers, and providing you with information about us and our products.
From time to time, we may also work with other organizations that we believe are
trustworthy and offer products or services that may be of interest to you. In such
instances, we might share limited information (such as your name and postal address)
that we have collected from you, including Personally Identifiable Information, so that
such organizations may contact you with offers that may interest you. However, we will
not share your information with these organizations if you have requested that we
refrain from doing so.
To serve you better, we may combine the information you give us online, through our
catalogs, and from our retail locations; publicly available information and information
we receive from others. We use that combined information to enhance and personalize your
experience with us, to communicate with you about our products and events that may be of
interest to you, and for other promotional purposes.
Also, we may contract with third-party service providers to provide certain services for
our business, such as credit card processing, computer system services, shipping, data
management, advertisements, or promotional services. We provide the information needed
for these service providers to perform these services. The information we provide may
include some of our customers' personal and Personally Identifiable Information.
However, these service providers are not authorized to use any of the information we
share with them for any purposes other than to provide services to us.
We may share information that we have collected with governmental agencies and other
organizations assisting us in fraud prevention or for investigative purposes. We may do
so when permitted or mandated by law; trying to protect against or prevent fraud;
attempting to prevent unauthorized or improper transactions; or investigating fraud or
improper conduct that has already taken place. In these instances, the information is
not provided to these agencies or organizations for marketing or any other unrelated
purposes.
Additionally, we may share your email address, name, telephone number, and postal
address within the Hello Innovation family of businesses. Also, when you purchase from
us through our catalogs or Websites we may need to contact you via phone, email, or mail
to address issues specific to your order, even if you have opted not to receive
communications from us.
From time to time we may also market certain third-party services through our Website.
Should you choose to accept an offer from a third-party, we will pass your relevant
Personally Identifiable Information, including your name, postal address, credit/debit
card number and any other required billing information to that specific third-party.
Finally, if some or all of the business assets of any our companies are sold or
transferred; we generally would transfer the corresponding information regarding our
customers and visitors to the purchaser. We also may retain a copy of that information.
Changes to Your Information
You may update your registered Personally Identifiable Information at any time. This
includes your name, password, email, and postal address. You may also manage your
mailing preferences and email formats.
If at any time you would like us to update your Personally Identifiable Information or
remove you from our email or postal mailing lists, or if you need assistance with the
modification of your information, send us an email with your request.
Opting Out of Sharing Information
You may opt out of future unaffiliated third-party disclosures of your information. Such
opt-out will not affect disclosures otherwise permitted by law including but not limited
to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who
provide certain services for our business, such as credit card processing, computer
system services, shipping, data management, or promotional services, (iii) disclosures
to third parties as necessary to fulfill your requests, (iv) disclosures to governmental
agencies or law enforcement departments or otherwise required to be made under
applicable law, (v) previously completed disclosures to third parties, or (vi)
disclosures to third parties in connection with subsequent contests or promotions you
may choose to enter, or third-party offers you may choose to accept.
Protecting Your Child’s Privacy
Our Website is not designed for use by anyone under the age of 18 (child), though we
realize we may have users under this age. We do not verify the age of our users nor do
we have any liability for verifying a user’s age. If you are under the age of 18, please
seek the permission of a parent or guardian before placing an order. If you are a parent
or guardian and believe your child is using our Website, please contact us. If children
submit information to us, and we know that the individuals submitting the information
are indeed children, we will delete the information as soon as we discover it. We will
not use the information for any purpose, and we will not disclose the information to
third parties.
Our Email Policy
Hello Innovation and our affiliates all fully comply with international laws regarding
SPAM. You can always opt out of receipt of further email correspondence from us. We will
not sell, rent, or trade your email address to any unaffiliated third-party without your
permission. We believe that your email address is personal and should be kept that way.
We use your email address to provide better customer service, to facilitate your
transactions with our third-party marketing partners, and to be able to inform you of
the Internet offers and promotions from us or our affiliates.
Our Security Policy
Because we all benefit from secure online shopping, we have taken steps to build and
manage a system that you can use with confidence. We use sophisticated encryption and
authentication tools to protect the security of the Personally Identifiable Information
that you share with us. If sensitive data is collected through this Website, we will
encrypt your Personally Identifiable Information before it travels over the Internet
using industry standards for secure online transactions. The Personally Identifiable
Information you provide to us is preserved behind a firewall, instead of being directly
connected to the Internet. Unfortunately, no data transmission over the Internet can be
guaranteed to be 100% secure. Once we receive your transmission, we have appropriate
security measures in place within our physical facilities to protect against the loss,
misuse, or alteration of the Personally Identifiable Information you have provided to
us.
We urge you to keep your password for our Website in a safe place and not divulge it to
anyone. Also remember to sign off your account and close your browser window when you
have finished your visit to our Website. This is to ensure that others cannot access
your account, especially if you are sharing a computer with someone else or are using a
computer in a public place such as a library or Internet cafe.
Use of Payment Sources
To make a purchase through our Website, you will have to provide a payment source, such
as a credit card. We use third-party billing services and HAVE NO CONTROL over these
services. We will use our best efforts to make sure that your payment source is kept
STRICTLY CONFIDENTIAL by using only third-party billing services that use
industry-standard technologies to protect your payment source from unauthorized use.
However, you understand and agree that we are in no way responsible for any misuse of
your payment source.
Cookies
Our Website may send a "cookie" to your computer. A cookie is a small piece of data that
is sent to your browser from a web server and stored on your computer's hard drive. A
cookie cannot read data off your hard disk or read cookie files created by other sites.
Cookies do not damage your system. We use cookies to identify which areas of our site
you have visited, so the next time you visit the site, we can better personalize the
content that you see on our Website. In addition, Cookies can be used to serve relevant
advertisements to you after you leave our site. Most browser software can be set to
reject Cookies. However, if you reject our Cookies, certain functionality on our Website
may not work correctly or at all. We do not place Personally Identifiable Information in
Cookies.
Web Beacons
We may also use Web Beacons to collect Non-Personal Information about your use of our
Website and the websites of selected sponsors and advertisers, and your use of special
promotions or newsletters. The information collected by Web Beacons (a) allows us to
statistically monitor how many people open our emails and (b) for what purposes these
actions are being taken. Our Web Beacons are not used to track your activity outside of
our Websites or those of our sponsors'. We do not link Non-Personal Information from Web
Beacons to Personally Identifiable Information without your permission.
Changes to Our Privacy Policy
From time to time, our privacy and security practices may change. If we modify our
Privacy Policy, in whole or in part, to address these changes, we will indicate when
such changes are made by changing the "Last Updated" date at the beginning of this
Privacy Policy. Those changes will be effective as of the Last Updated date. The new
policy will apply to all current and past users of our Website and will replace any
prior policies that are inconsistent. We may change or add to this Privacy Policy, so we
encourage you to review it periodically.
Questions About Our Privacy Policy
To help us improve our privacy and security policies and practices, please send us your
questions and feedback using the Contact Us and Feedback forms on our Website.
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